🐾How It Works
Upload Your Pet’s Best Photo
Choose a clear, high-quality picture of your beloved pet — one photo per pet, please. 🐾
We Create Their Custom Portrait
Our designer will turn your photo into a unique digital illustration that truly captures your pet’s personality and charm.
Review and Refine
If the first draft isn’t quite right, don’t worry — you can request edits until you’re completely happy with it. ✨
Approve Your Design
Once you’ve given us the paw of approval, we’ll prepare your final design for embroidery.
Embroidery and Dispatch
Your item will be embroidered within 5 working days and shipped directly from Oxford, UK — carefully crafted, packed, and ready to brighten your day.
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🧵 Edit Process FAQ
Q: Will I get to see my pet’s portrait before it’s embroidered?
Yes! You’ll receive a digital draft of your pet’s portrait to review before we start stitching.
Q: What if I don’t love the first draft?
No problem — that’s what the edit stage is for. You can request adjustments (like colour, markings, or small details) to make sure it truly reflects your pet.
Q: How many edits can I make?
A few rounds of edits are included with your order, which is usually enough to get your portrait just right.
Q: What kind of changes can I request?
We can make small refinements such as:
• Adjusting markings or colours
• Tweaking fur or eye shades
• Refining shapes or proportions
• Adding or removing small accessories (like collars or tags)
Q: Can I completely change the photo or style after seeing the draft?
Each Pawric portrait is created from the photo you provide, so major changes — such as using a new photo or requesting a completely different style — would mean starting a new order.
Q: How long do edits take?
Edits are usually completed within 3–5 working days, so you’ll be able to approve your final design quickly.
Q: What happens after I approve the portrait?
Once your design is approved, we’ll finish the embroidery within 5 working days and send it directly from Oxford, UK.
Every Pawric piece is designed and embroidered locally, with genuine care and craftsmanship in every stitch.
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🛍️ Ordering
Q: How do I order a custom item?
Simply choose the product you’d like, upload your pet’s photo, and select the number of pets to include. Our designer will then create your custom illustration and send you a draft to approve before we embroider it.
Q: Can I have more than one pet on an item?
Yes — you can include up to two pets on most of our custom items, and up to six pets on sweatshirts and hoodies. Just select the number of pets on the product page and ensure the extra charge appears in your basket.
Q: How do I add more than one pet to an item?
Simply select the number of embroidered pets from the drop-down menu on the product page — each additional pet is £15 — then upload all your photos as normal.
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📦 Shipping and Customs
Q: Do I have to pay customs or import duties on my order?
Orders shipped outside of the UK may be subject to customs duties, import taxes, or local handling fees once they reach your country. These charges aren’t included in our product prices or delivery costs and are the responsibility of the customer.
As these fees vary by country, we recommend checking with your local customs office before placing your order.
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💌 Help with My Order
Q: What if there’s an issue with my order?
If something isn’t quite right, please email us at zeniit-lu@outlook.com with your order number and photos of the issue. We’ll sort it out for you as quickly as possible.
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📏 Sizing
Q: What is the sizing like on your items?
All Pawric garments are unisex, offering a regular fit — not too tight, not too loose.
Not sure which size to choose? Please refer to the size guide below to find your perfect fit.
